The Fire Department’s new home was built in 2011 and is currently the only fire station in town. This 12,300 square foot building has administrative, public, and semi-private areas. The three-bay apparatus room is 3,857 square feet and houses the fire trucks, ambulances, and other equipment. The living quarters include a kitchen and social area as well as separate bedrooms and bathrooms for up to six firefighters. There are specialized areas for communications, meetings and training, wellness and fitness, and weather monitoring. We are proud of our new home and would love to give you a tour. The training and conference room are also available for community group meetings.
Please contact us for more information or to arrange a visit.
Mobile Intensive Care Units (MICUs)
Both of our ambulances are licensed through the State Department of Health as Mobile Intensive Care Units (MICUs), the highest possible certification. These MICUs have advanced life support (ALS) capabilities, and, with the exception of laboratory services, are small emergency rooms on wheels. The paramedics are able to provide:
• Pharmacological interventions
• Advanced airway procedures
• IV access
• EKG and EKG interpretation, with wireless data transmissions to hospitals prior to patient arrival (Lifenet system). This improves the time to treatment and reduces coronary damage in the event of a heart attack.
In February 2012 we were awarded an Assistance to Firefighters Grant (AFG) from the US Department of Homeland Security for the purchase of two new 12-lead cardiac monitor defibrillators. These new Lifepak 15 units replaced our aging units, and have new capabilities including non-invasive carbon monoxide detection and Bluetooth transmissions.
Should I call 9-1-1? I’m not sure if the situation is serious and I don’t want to get a bill if I don’t really need an ambulance.
If you are unsure, please call 9-1-1. We would rather respond to a situation that isn’t critical than not be called if the patient does need emergency attention. In other words, it’s better to be safe than sorry! If we do not transport a patient to the hospital there is no charge.
Where do you take patients who need to go to a hospital?
We visit several hospitals in the Dallas-Ft. Worth area. Patients are taken to the full-service hospital that will best address their medical needs. Air medical transport may be called based on the patient’s condition and/or estimated transport times.
Do you provide non-emergency ambulance service?
The Trophy Club Fire Department has staffing and equipment to provide emergency ambulance services. We can only transport patients to a full-service hospital – not to a nursing home, doctor’s office, or clinic.
Why do we charge residents for ambulance service?
The fees for ambulance service are established by the Town Council in the Town’s Schedule of Fees. We use Intermedix, a third-party billing service, who bills the patient’s insurance company or Medicare. For residents, a zero account balance is rendered after the insurance payment is received. For non- residents, Intermedix bills the balance to the patient and works with them on a payment plan if necessary.
How do I pay my ambulance bill?
Please contact Intermedix at 800-867-0944.
Why does the fire truck go on a call for the ambulance?
All Trophy Club Firefighters are dual certified. Each one holds a State certification in Firefighting as well as Paramedic certification. This allows us to have more trained individuals on the scene to assist with patient care, as well as the having the supervisor, who rides on the fire truck, on scene to handle command and control needs as they may arise, e.g., set up a landing zone for a helicopter should an air ambulance become necessary, or request an additional ambulance should we have multiple patients.
DO NOT CALL THE FIRE DEPARTMENT OR POLICE DEPARTMENT DIRECTLY FOR DISPATCH. IF YOU NEED HELP, PLEASE CALL 9-1-1 OR THE NON-EMERGENCY DISPATCH NUMBER 972-434-5500 AND PRESS 9 FOR COMMUNICATIONS.
Denco 9-1-1 is the agency responsible for adding and maintaining addresses in the computer system. They make sure that street addresses are associated with the correct city. Their website contains helpful tips about calling 9-1-1. Please see their Frequently Asked Questions to learn more.
The Denton County Sheriff’s Office Communications Division handles the Police and Fire/EMS dispatch for Trophy Club. When you call 9-1-1 from a land line in Trophy Club, the call is routed to the Denton County Sheriff’s Office based on the physical address associated with the phone number.
If you call 9-1-1 from a cell phone, the call is routed to the dispatch office based on the location of the closest available cell phone tower. From Trophy Club, your cell phone call should be routed to Denton County. If you call from a cell phone that is GPS enabled, and the GPS is turned on, they can usually locate you to within about 30 feet.
When you call 9-1-1, a Call Taker answers the phone and gets the information about the emergency. Once the Call Taker has the information, he or she routes the emergency to the Police Dispatcher or the Fire/EMS Dispatcher to get help on the way. Please stay on the line until you are told it is okay to hang up.
TIP: The Call Taker will ask “WHERE is your emergency?” and “What is your phone number?” It is always helpful for you to know the street address where the emergency is happening, and the number from which you are calling (in case you are disconnected.) If you are unable to speak, the address displays automatically if you call from a landline.
The Non-Emergency Dispatch number is 972-434-5500, option 9 for Communications. This number also calls the Denton County Sheriff’s Office, but the call will be placed behind priority calls, and may be put on hold. An example of a non-emergency is locking your keys in the car. If you aren’t sure if the situation is an emergency, please call 9-1-1 and let the Call Taker prioritize your call. For more information about the Denton County Sheriff’s Office Communications Division, please visit their website.
Roanoke and Westlake
The City of Roanoke provides its own dispatch service, and the Town of Westlake’s dispatch is handled through Keller. If you call 9-1-1 about an emergency in an area serviced by Westlake (for example, on State Highway 114) or in Roanoke (for example, off Marshall Creek Road) your call will be transferred to another dispatch agency. If you call 9-1-1 from your cell phone about an emergency in Trophy Club and the closest available cell phone tower is in Westlake or Roanoke, the call will be sent to another dispatch office. Tell the Call Taker that the emergency is in Trophy Club to be connected to the Denton County Sheriff’s Office.
Want to hear more?
Visit Broadcastify! Hosted by the Double Oak Volunteer Fire Department, this site broadcasts live radio from Denton County fire departments. To help identify what you’re hearing, the website lists the IDs for departments included in the broadcast. Listen for radio codes in the 680s for the Trophy Club Fire Department.
We currently have one certified Fire Cause and Origin Investigator and four Arson Investigators on our staff. An Arson Investigator is certified in Fire Cause and Origin Investigation and is also a licensed Texas Peace Officer. By law, all fires must be investigated for cause and origin. This is a key component to fire prevention because identifying a common cause, such as a faulty vehicle or appliance, can prevent future fires. All findings are tracked through the National Fire Incident Reporting System (NFIRS). If arson is the suspected cause of the fire we call on the Denton County Arson Task Force for further investigation.
For more information, please contact Captain Gary Sipes at 682-831-4634.
Mutual Aid Agreements
We rely on our mutual aid agreements with neighboring cities for every major incident, including house fires. The Roanoke Fire Department and Westlake Fire Department are our closest aid, so you may see them responding to a fire in town, or to a medical call if our ambulance is already in service. By the same agreements, we cover their calls when necessary. In addition to Roanoke and Westlake, we also provide and receive aid from Southlake, Flower Mound, Grapevine, Keller, and other local communities.
In 2000 Trophy Club joined the North East Fire Department Association (NEFDA), a group of fourteen communities in the north east part of Tarrant County. The member cities of NEFDA formed an alliance because they recognized that while there is a need for specialized /technical services, it is not economically feasible for each city to provide the necessary staffing and equipment for these services. Through NEFDA a regional plan was developed in which each city pays into the consortium and commits to providing a certain number of on-duty personnel with the specialized training to allow a technical team to be quickly assembled. Ongoing joint training helps ensure that the team members are ready when called.
NEFDA owns and operates a number of specialized pieces of equipment, which are housed throughout the member cities. Half of the NEFDA cities provide Technical/Rescue personnel and half provide Hazmat/Decontamination personnel. The Trophy Club Fire Department has eight certified Hazardous Materials Technicians on staff. Please see the NEFDA website for more information.
- MOBILE COMMAND UNIT: A mobile command unit is housed at the City of Bedford. This unit is used to help maintain command and control at large, long term incidents.
- BOMB SQUAD: Explosive devices present a unique hazard and require specialized technicians and equipment to safely negate the hazard. A fully equipped bomb squad consisting of a specially equipped truck and bomb containment trailer is housed at the Watauga Fire Department.
- MASS CASUALTY UNIT: Mass casualty services are provided through a fully stocked vehicle carrying supplies to treat up to eighty patients. This vehicle is housed with the Euless Fire Department.
- COMMUNICATIONS VEHICLE: Large scale emergencies frequently involve a large number of governmental agencies. A common problem in these types of disasters is a lack of radio communications between the various responders. This problem is solved through the use of a communications vehicle housed with the North Richland Hills Fire Department. This vehicle allows communications to occur between various agencies on multiple frequencies when the need arises.
- AIR AND LIGHT TRUCK: Many emergency incidents, including fairly routine calls, require the ability to provide a means to refill the air bottles used by emergency responders on emergency scenes. The NEFDA air and light truck provides the ability to refill air bottles and provide additional needed lighting at emergency scenes. The air and light truck is housed with the Bedford Fire Department.
- HAZARDOUS MATERIALS UNIT: The NEFDA response area is home to many businesses which use hazardous materials, and is dissected by many, many miles of highways and rail lines. In order to expedite hazardous materials response, the hazardous materials units are kept at two sites. The primary Hazmat apparatus is housed at North Richland Hills Fire Department with a smaller satellite trailer housed with the Roanoke Fire Department.
- DECONTAMINATION UNIT: The need to swiftly decontaminate firefighters and civilians following potential acts of terrorism or chemical emergencies resulted in the purchase of a mass decontamination unity which is housed with the Colleyville Fire Department. This unit consists of a trailer pulled by a Ford F-550 pickup truck and is capable of decontaminating up to 100 people per hour.
- TECHNICAL RESCUE: The Technical Rescue Team provides high angle, confined space, trench and structural collapse rescue. The technical rescue team vehicle is housed at the Haltom City Fire Department.
- HEAVY RESCUE: Heavy rescue services are provided throughout the member cities. The heavy rescue apparatus is housed at the Grapevine Fire Department.
The TIFMAS, or Texas Intrastate Fire Mutual Aid System, is maintained by the Texas Forest Service. The program includes training, qualification and mobilization systems to make statewide use of local resources. Through a 2004 Texas Forestry Service grant that was awarded in 2010, the Trophy Club Fire Department was able to acquire a brush truck to aid in suppressing wildland fires.
2011 was one of the most destructive fire seasons this state has ever seen; over 4 million acres and 1800 homes were lost. We spent 3 weeks away from home responding to the devastating Possum Kingdom Lake and Bastrop fires. It was an honor to be part of a task force consisting of firefighters from Grapevine, Southlake, Richland Hills and Hurst.
We know that at any time this kind of disaster could happen to us, and it is good to know that there is a system of very dedicated and skilled resources available to help us if we should need it.